Terms & conditions

Strattons Terms of bookings

A reservation is made with Strattons Hotel Ltd (“the hotel”) and represents a legally binding contract between the guest and the hotel.

Cancellation: For cancellations or amendments of bookings within 14 days* prior to the date of arrival there will be a charge of up to 80% of the room rate for the nights not re-sold. For any nights, that we are able to re-sell there will be no charge. Every effort is made to re-sell cancelled rooms and a reserve list is kept at all times in case of this event.

We require a valid credit card to secure all bookings and reserve the right to charge the card as detailed above. By entering into this contract you are authorizing us to make the above charges to the card without any additional consent being required. For cancellations outside of the 14 days there will be no charge. We recommend taking out travel insurance to cover cancellations or loss of deposit. www.guestfirst.co.uk specialise in travel insurance.

*Please note for peak periods and special events including New Year and group bookings of 2 or more rooms our cancellation notice period changes: For cancellations or amendments of group bookings within 4 weeks prior to the date of arrival there may be a charge of up to 80% of the room rate for the nights not re-sold. For any nights, that we are able to re-sell there will be no charge. Every effort is made to re-sell cancelled rooms and a reserve list is kept at all times in case of this event.  For New Year please refer to the New Year tariff for full terms and conditions at http://www.strattonshotel.co.uk/sleep/rates.php#new_year_val

Deposit A deposit of your first nights accommodation will be taken from the card provided at the time of booking.  Deposits may be transferred or refunded in full if a cancellation occurs outside of the cancellation notice periods as stated above.  Deposits may not be returned if a cancellation occurs within the cancellation period as stated above.  A small admin fee of £25 may be incurred for deposits refunded inside the cancellation period.

One night on Fridays & Saturdays: Are only available if a natural gap occurs from midweek bookings leading to and from the date, otherwise there is a 2 night minimum booking policy for weekends or 3 nights for bank holidays. We regret that we cannot guarantee a specific room if we have a natural gap.

Check in: Guaranteed from 2.30pm until 10pm on day of arrival, however if arriving after 10pm access must be arranged, as we do not have a night porter. If you arrive after 10pm without prior arrangement you may not be able to check in, however you will still be charged.

Check out: No later than 11.00am

Special offers: Any special deals or discounted rates cannot be used in conjunction with any other special deal or offer, including free gifts with booking agents.  Special offers and promotions cannot be used on bookings made through a third party booking agent, only on direct bookings made with Strattons.

We cannot guarantee specific rooms with special rates and room discounts, only on full rate payers. We can however guarantee a room size.

There are no special offers/discounts given at peak times, which include all weekends, bank holidays and public holidays.

Restaurant: If you require dinner, we recommend booking a table in our restaurant in advance to avoid disappointment. Please note that we cannot accept provisional bookings for our restaurant. We would also ask that in the unlikely event that you should wish to cancel your dinner reservation with us that you give us plenty of notice to allow us to offer the table to our reserve list.  For all large non-resident table bookings a card is required to secure the booking, in the event of a cancellation within 48 hrs a £10 per head charge may be taken from the card provided on booking.

Allergies: We regret that we are not able to accommodate anyone with a serious and/or life-threatening nut allergy; unfortunately, the suppliers of some of our ingredients are not able guarantee them free of nuts or nut traces. We can accommodate food intolerance and food allergy such as gluten free, vegetarian or vegan. Rest assured the kitchen staff and restaurant front of house, have knowledge and training on specific conditions. As we make everything on the premises, we are able to inform you precisely the ingredients used. We would prefer that if however you are using wheat-free as a method of reducing carbs you tell us this rather than stating intolerance, it makes for a better choice. Please tell us of any special dietary requirements at the time of booking as we can provide a much more interesting menu with prior notice. There are two resident cats (only in the lounges) named Mittens & Flossie. Our duvets and pillows are made of natural materials, cotton and feather to reduce dust mite allergy. If you require synthetic bedding as a preference please let us know in advance.

Group bookings: We can take group bookings of two or more rooms secured on one card, but please be aware that these card details secure all rooms for nonpayment or cancellations. Alternatively we are happy, and would recommend, for our contact details to be given to your guest list for individual bookings to be made.  We do ask that if guests are arriving back in the small hours of the morning they be considerate of our normal guests staying in the hotel who wish for a good nights sleep.

For private use of the hotel, ALL 14 bedrooms must be booked at the full double occupancy rate, along with our restaurant at full capacity (Minimum charge of 28 covers).  If any room or rooms are cancelled exclusive use of the hotel and restaurant will no longer be available.     A deposit (per room) will be required as per our normal terms and conditions on the day of booking. This deposit will be non-refundable in the event of a cancellation in line with our normal terms & conditions as stated above.

Due to the hotels size and layout, for group bookings below 14 rooms we may need to specify which rooms are available to your party which will reduce restrictions put on your stay and reduce disturbance to other guests.

Damage: We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to the hotel, or the fabric of the hotel itself, damaged either willfully or because reasonable precautions have not been taken. In this event your credit card will charged without prior consent being required against invoice(s) that will be provided for the costs incurred.

Pets: Dogs can be accommodated by prior arrangement in CoCoes 1, CoCoes 2 and Print 1as long as they are cat tolerant. A charge of £10 per day per dog is chargeable. We reserve the right to charge for any damage made without prior notice. Guests must advise us at the booking stage of their intention of bringing a pet to ensure the appropriate room is allocated. Strattons reserves the right to refuse accommodation and charge if guests arrive with pets not stated in the booking contract.  Dog food and water bowls are available with walking routes & poop bags.

Children: Well-behaved children of all ages are welcome at Strattons at a small charge. Cots, extra beds, high chairs, food bowls & cutlery can be provided. Travel cots are charged at £10 per cot, z beds are charged at £25 per night including breakfast, sofa beds are charged at £25 per child per night including breakfast and a single bed charged at £45 per bed per night including breakfast.

Smoking: Strattons is ‘No smoking’ throughout.  Any guest found to be smoking may be asked to leave immediately and will be charged £100 for room cleaning.